Terms and Conditions

Acceptance of Terms

By using https://restorationnorthrichlandhills.com/, you agree to these Terms and Conditions as posted. Restoration North Richland Hills may update these Terms at any time, and the latest version will be on this page.

If you keep using the website after changes, you accept the updated Terms. These rules apply to all visitors, customers, and users in North Richland Hills, Texas. Please read them carefully to understand your rights and responsibilities when working with us or browsing our site.

Services

Restoration North Richland Hills provides water damage repair, mold removal, and property cleanup in North Richland Hills, Texas. Services start with on-site assessments to evaluate damage. We may use third-party vendors, like equipment suppliers, to complete jobs.

Availability depends on project size, location, and our schedule. We aim to deliver timely work but cannot guarantee specific timelines due to factors like weather or supply delays. Clients are informed of progress and any limitations during the process.

Quotes, Billing, and Payment

We provide estimates based on initial assessments, but final invoices may differ due to unexpected issues or change orders agreed upon during work. Deposits may be required for larger projects. We accept major credit cards and bank transfers.

Payments are due within 30 days of invoice receipt. Late balances may incur fees as allowed by law. For disputes, contact us within 14 days of receiving the invoice to discuss adjustments. We work to resolve billing issues fairly and promptly.

Insurance and Claims Assistance

We assist with insurance claims by providing photos, reports, and damage documentation. We work with you to submit accurate details to your insurer. However, Restoration North Richland Hills does not control insurer approvals or payments.

Those decisions are made solely by your insurance provider. We cannot guarantee claim outcomes but will supply clear records to support your case as needed.

Scheduling, Access, and Site Conditions

We schedule work within agreed time windows, but delays may occur due to emergencies or weather. Clients must provide access to the property, including utilities like water and electricity, and secure permissions for entry.

Hazardous conditions, like exposed wiring, may pause work for safety. Pets and minors must be kept away from work areas. We notify you if conditions require pausing or rescheduling.

Health and Safety

Our team is trained to IICRC standards for restoration safety. We use personal protective equipment, containment barriers, negative air machines, and EPA-registered disinfectants when needed, such as for mold cleanup.

We follow local health and safety rules in North Richland Hills, Texas, to protect workers and clients. Regular site checks ensure compliance, and we address risks like wet floors or mold exposure promptly.

Customer Responsibilities

Clients must remove valuables from work areas when requested and disclose preexisting issues, like old leaks or structural damage, before work begins.

Follow our safety instructions, such as staying out of contained zones. For drying, keep windows closed and equipment running as advised. Failure to follow guidance may affect results or warranties. Cooperation helps us complete safe, effective repairs.

Warranties and Disclaimers

We offer a one-year limited warranty on workmanship, covering defects in our repairs. Exclusions include preexisting damage, normal wear, hidden conditions like undetected leaks, acts of nature, or third-party failures like faulty plumbing.

We cannot guarantee perfect outcomes due to factors beyond our control. Contact us within 30 days of completion to report warranty issues for review.

Limitation of Liability

Our liability is limited to the amount you paid for the specific service. We are not responsible for indirect or consequential damages, like lost income or property value, to the extent allowed by law.

This protects Restoration North Richland Hills while ensuring fair accountability for our work. We aim to resolve issues directly with clients.

Cancellations and Rescheduling

To cancel or reschedule, notify us in writing at least 48 hours before the scheduled work. Late cancellations may incur a fee based on preparation costs.

Emergency jobs, like flood response, may have different rules, and we will communicate these clearly. We work to accommodate changes while maintaining efficient operations.

Intellectual Property

All text, images, and logos on https://restorationnorthrichlandhills.com/ belong to Restoration North Richland Hills or our licensors. You may not copy, reproduce, or distribute them without written permission.

This includes using our materials for commercial purposes or on other websites. We protect our brand and content to maintain trust and quality.

Privacy and Data

Our Privacy Policy, available on this website, explains how we handle your personal information. Job photos and reports are used for documentation, quality control, and insurance reviews.

We store data securely and share it only as needed for services or legal compliance, as outlined in the Privacy Policy.

Third Party Links and Tools

If we mention external resources, like supplier websites or industry tools, they are for convenience only. Restoration North Richland Hills is not responsible for their content or performance. Use them at your own discretion, as we do not endorse or control third-party services or products.

Changes to These Terms

Restoration North Richland Hills may update these Terms to reflect changes in our services or laws. The latest version will be posted on this page with the effective date.

By continuing to use https://restorationnorthrichlandhills.com/, you accept any revised Terms. Check this page regularly for updates.

Governing Law and Dispute Resolution

These Terms are governed by the laws of North Richland Hills, Texas, where disputes will be resolved.

Before legal action, we require a 30-day good-faith negotiation period to address issues. Send written details to our address, and we will work to find a fair solution promptly.

Contact

For questions or concerns about these Terms, send a letter to: Restoration North Richland Hills, 8200 Northeast Pkwy #109, North Richland Hills, TX 76182, United States. Include your name, service details, and issue description. We respond to written inquiries within 30 days.

Severability and Entire Agreement

If any part of these Terms is found invalid, the rest remain in effect. These Terms and the Privacy Policy form the entire agreement about your use of the website and our services, replacing any prior discussions or agreements.

Force Majeure

Restoration North Richland Hills is not liable for delays or failures caused by events beyond our control, like natural disasters, power outages, or government restrictions. We will notify you and resume work as soon as reasonably possible.

This page provides general information and is not legal advice.