Privacy Policy For Our Water Restoration Company
Who We Are
Restoration North Richland Hills is a restoration services company based in North Richland Hills, Texas. We provide water damage repair, mold removal, and property cleanup to help homes and businesses recover from emergencies.
This privacy policy explains how we collect, use, and protect personal information from visitors and customers on https://restorationnorthrichlandhills.com/. It applies to our operations within North Richland Hills, Texas, and covers data handling practices to keep your information safe and respect your privacy. We follow fair data practices under applicable laws to build trust with our clients.
Information We Collect
We collect different types of information to deliver our services effectively. This includes information you provide directly, such as your name, contact details, and service requests when you fill out forms or schedule jobs. For restoration work, we gather job and property details like addresses, damage descriptions, and timelines.
We may also collect photos and documentation of affected areas to assess and document repairs. From your device, we get usage data like IP addresses, browser types, and visit times. Cookies or similar tools track site interactions for better functionality. In some cases, we receive information from service partners, like insurers, to complete estimates or claims. We only collect what we need for our work.
How We Use Information
We use your information for practical business purposes tied to our restoration services. This includes delivering jobs, such as sending technicians for water extraction or mold testing. We schedule visits, prepare estimates, and handle billing based on the details you share. For insurance claims, we create documentation and share updates as needed. Safety measures involve tracking site conditions to prevent hazards during cleanup.
Quality control helps us review work for improvements. We provide customer support by responding to questions and following up on satisfaction. Site improvements come from analyzing usage patterns to fix issues. We also prevent fraud by verifying requests and comply with legal requirements, like tax reporting. All uses aim to serve you reliably without excess data handling.
Cookies and Similar Technologies
Cookies are small files that websites place on your device to remember preferences and improve your experience. Similar technologies, like web beacons, track how you interact with our site. We use basic types: essential cookies for core functions like form submissions, analytics cookies to understand site traffic, and functional cookies for personalized features.
These help us load pages faster and tailor content. You can limit or clear them through your browser settings, such as by adjusting privacy options in Chrome or Safari. Note that disabling cookies may affect how some features work, like saving form data or viewing estimates. We do not use them for targeted ads. Check your browser help menu for instructions on managing these tools.
Sharing and Disclosure
We do not sell your personal information to third parties. We share it only when necessary for our services or legal reasons. This includes service partners and subcontractors, like equipment suppliers or cleanup crews, who help complete jobs under our direction. With your permission, we share details with insurers to process claims.
Payment processors receive billing data to handle transactions securely. For compliance and safety, we may disclose information to regulators or authorities if required, such as for health inspections during mold work. If a business merger occurs, data might transfer under similar protections. In all cases, we require recipients to safeguard the information and use it only for the stated purpose. Law enforcement requests are handled on a case-by-case basis to meet obligations.
Data Retention
We keep your information only as long as needed for our business and legal needs. Retention periods vary by document type and regulations. For example, job records like estimates and photos stay for 7 years to support tax reporting and warranty claims. Safety logs from site visits are held for 3 years to review past incidents. Billing details follow financial rules, often up to 5 years.
After these periods, we securely delete or anonymize the data unless a longer hold is required by law, such as for ongoing disputes. We review storage regularly to remove unnecessary files. This approach balances operational efficiency, like quick access for follow-up services, with privacy protection. If you request deletion earlier, we comply where possible under our duties.
Your Choices and Rights
You have practical options to manage your information with us. You can access or update details by contacting us, such as correcting an address on file. Request deletion of specific data where it no longer serves a purpose, though we may retain some for legal records. Limit certain uses, like opting out of non-essential emails about services.
Manage cookies through your browser as described earlier. To exercise these rights, submit a written request by postal mail to our address. We respond within 30 days, verifying your identity first for security. These choices apply to data we control, but some limits may affect service delivery, like incomplete estimates. We aim to make this process straightforward and respect your preferences.
Security
We take reasonable steps to protect your information from unauthorized access or loss. This includes restricting access to employee-only systems with passwords and role-based permissions. All staff receive training on data handling and spotting risks like phishing. We use technical safeguards, such as encryption for sensitive files during storage and transmission, and firewalls to monitor network traffic.
Physical protections cover our office, like locked servers and visitor logs. Regular audits check for vulnerabilities, and we update software to fix issues promptly. However, no method of data storage or online transmission is completely secure against all threats. We report breaches as required by law and work to minimize harm. Your cooperation, like using strong passwords, helps strengthen these efforts.
Children’s Privacy
Our services and https://restorationnorthrichlandhills.com/ are not directed to children under 13 years old. We do not knowingly collect personal information from kids in this age group. Accounts and service requests are intended for adults or their authorized representatives, such as property owners or guardians.
If we learn we have data from a child under 13, we delete it promptly. Parents or guardians can contact us to review or remove any such information. This policy supports safe online practices and complies with children’s privacy laws. For family properties, adults should handle all interactions to ensure proper consent and data use.
Data Transfers
We may process your information using vendors in other locations, such as cloud storage providers outside North Richland Hills, Texas. This happens for efficient operations, like secure backups or analytics tools. When transfers occur, we use reasonable measures to protect the data, including contracts that require the same security standards we follow.
These agreements include safeguards against unauthorized access and compliance with applicable laws. We choose reputable partners and monitor their practices. You can ask about specific transfers in your privacy requests. This setup helps us maintain reliable services while respecting cross-border data rules.
Changes to This Policy
Restoration North Richland Hills may update this privacy policy to reflect changes in our practices or laws. We do this to stay current and transparent. The latest version will always appear on this page with the effective date at the top.
We encourage you to check back periodically. If changes are significant, we may notify you through the site or during service interactions. Continued use of https://restorationnorthrichlandhills.com/ after updates means you accept the revised terms. Questions about changes can go through our contact process.
Contact Us
For privacy questions or to make a request, send a letter by postal mail to: Restoration North Richland Hills, 8200 Northeast Pkwy #109, North Richland Hills, TX 76182, United States.
Include your full name, a description of your concern, and any relevant details like a job reference. We review all mail and respond in writing within the timeframes noted in this policy. This method ensures secure handling of sensitive topics.
Definitions
Personal information: Any data that identifies you, like your name, address, or phone number. Processing: Any action we take with your data, such as collecting, storing, using, or sharing it.
Service providers: Outside companies we hire to help with tasks, like payment handling or data storage. Cookies: Small data files stored on your device by our site to track usage and preferences.